Systems & Support
Windows 10/11, Windows Server, Active Directory, hardware/software troubleshooting, technical documentation
Résumé
Greg Dougall
Information Systems & Cybersecurity
Information Systems & Cybersecurity student with hands-on experience building and deploying web applications, AI-assisted workflow systems, cybersecurity training tools, and infrastructure labs. Brings more than two decades of operational leadership, troubleshooting, process improvement, and team support experience to technical roles across IT support, systems, networking, cybersecurity, and operations.
01 / Capabilities
Technical skills
Networking & Security
TCP/IP, DNS, DHCP, Wireshark, Nmap, Kali Linux, Security Onion, network troubleshooting
Development & Automation
Python, Flask, HTML/CSS, JavaScript, SQL, Git/GitHub, REST APIs, PowerShell fundamentals
Infrastructure & AI
Hyper-V, VirtualBox, PostgreSQL, Railway, OpenAI API, structured AI workflows
02 / Evidence
Selected technical projects
01
Gnojo
AI-Assisted Knowledge Integrity Platform
- Built a Flask platform that detects knowledge-integrity problems and guides human-reviewed repairs while preserving provenance, validation, and review state.
- Designed AI-assisted workflows for inspection, explanation, repair proposals, and previews while keeping consequential actions under explicit human control.
02
CyberSlooth
Bounded Autonomous AI Research System
- Built and deployed a research system that safely retrieves public web evidence, performs structured AI analysis, preserves provenance, and publishes a Daily Discovery.
- Implemented SSRF-safe retrieval, bounded one-hop exploration, PostgreSQL archival, cross-run scoring, idempotent publication, and Railway-scheduled autonomous runs.
03
SmartFix
Service Workflow Application
- Built a full-stack Flask workflow system for service requests, estimates, scheduling, invoicing, follow-ups, analytics, and planning.
- Deployed NW Home Fix as a working portfolio demonstration of the customer-facing experience and the workflow software supporting it.
04
Project IronGate
Cybersecurity Training Application
- Built an interactive cybersecurity training site covering phishing, social engineering, weak passwords, unknown USB devices, and ransomware.
- Implemented guided scenarios, knowledge checks, immediate feedback, browser-based progress/resume behavior, completion certificates, and responsive GitHub Pages deployment.
03 / Foundation
Education & credentials
Tacoma Community College
Tacoma, WA
AAS, Information Systems & Cybersecurity
In Progress — Expected 2027
Dean’s List04 / Practice
Applied technical experience
- 01Built Windows 10/11, Windows Server, Ubuntu, Kali Linux, Security Onion, and Metasploitable virtual environments using Hyper-V and VirtualBox.
- 02Configured IP addressing, routing, virtual networking, Windows/Linux connectivity, and Active Directory lab services; used Wireshark and Nmap for troubleshooting and analysis.
- 03Produced help-desk playbooks, troubleshooting workflows, incident-response material, lab reports, and technical documentation focused on clear, repeatable support procedures.
05 / Leadership
Professional experience
- Led field merchandising operations across multiple customer accounts, coordinating priorities, employee support, training, issue resolution, and customer communication.
- Served as a primary point of contact for employees and retail partners, triaging time-sensitive issues and coordinating follow-up across multiple locations.
- Recruited, trained, and coached field staff while maintaining consistent execution and compliance across customer accounts.
- Led large, technology-dependent retail operations with responsibility for teams, customer experience, training, inventory, financial performance, and company-program execution.
- Improved weekly sales by 45% and operating income by 100% through process improvement, disciplined execution, and team development.
- Piloted inventory procedures that improved accuracy and reduced shrink; the approach was adopted across the region.
Next step
Interested in the work?
Explore the projects behind the résumé or get in touch.